Will I receive order confirmation?
Once you have placed an order you will shortly receive a confirmation email. Please check that your confirmation email hasn’t ended up in your Junk/Spam folder. If you have not received your order confirmation email please contact us.
Can I change the address?
All address enquiries can be changed and updated up to 24 hours after you have placed your order. We always give a 24 hours grace period to give time for any order changes/cancellations.
What do I do if my order is wrong/faulty?
Please check your order as soon as you have received it. If you notice your order is wrong or faulty, please get in contact with a member of team within 24-48 hours and we will do our best to fix any mistakes.
Can I cancel my order?
All customers are able to cancel their order until it has been shipped, once shipped unfortunately the order cannot be cancelled.
How long does delivery take?
We used Royal Mail 1st Class to ship ALL our orders. This aims to be delivered 2-3 days after you order. Please note we give a 24 hour grace period to give time for any changes/cancellations.
What if my order is lost?
For all lost & misdelivered orders, please contact us via email informing us of all order information. A Royal Mail investigation will then be raised, this investigation can take up to 2 weeks to gather a response. Until a response has been provided we are unable to send a replacement or refund.
Do you deliver to PO Boxes?
Unfortunately, we are unable to delivery to PO boxes for any international orders, this is based on the information that Royal Mail have provided us.
Do I have to pay custom charges on my order?
Unfortunately we are unable to advise what customs charges may be applied to Republic of Ireland and international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Glow Getterz. .For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
What is your returns policy?
Some items are not eligible for a return due to hygiene and safety reasons. If your want to find out if your item is eligible for a return, please contact us.. Please note the return/shipping cost is at the buyers expense. Once returned to our office the item will be inspected to ensure it has not been used or opened, following this a refund will be processed minus the delivery fee.
Do you refund delivery charges?
Unfortunately we do not refund delivery or return charges on any orders.
What do I do if my product is faulty?
Please contact us within 24-48 hours of delivery and attach photographic evidence of the faulty item, we may ask you to return the item to our office in exchange for a replacement. Please note the return/shipping cost is at the buyers expense.